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Please read these Terms of Service and Disclaimer carefully before using our website or engaging in our services. By accessing our website or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of this document, you must not use our services or website.

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1. No Medical Advice

Durham Wellness provides a range of holistic and wellness services, including but not limited to counselling, reflexology, massage, energy healing, plant therapy, and cannabis therapy. These services are not intended to diagnose, treat, cure, or prevent any medical condition. We are not licensed medical professionals, and none of our services, treatments, or products should be construed as medical advice. Clients are encouraged to consult a qualified healthcare provider for any medical concerns or conditions.

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2. Not a Substitute for Professional Medical Treatment

Our services are designed to complement, not replace, conventional medical treatment. Durham Wellness does not provide any form of medical diagnosis or treatment. The information provided on our website and during our sessions is for general informational purposes only and should not be considered a substitute for professional medical advice. Clients should always consult with their healthcare provider before beginning any new health or wellness program.

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3. No Guarantees of Specific Outcomes

While we strive to provide high-quality services and use methods that are extensively researched, Durham Wellness makes no guarantees regarding the effectiveness or results of any service or treatment provided. Results may vary from person to person, and individual experiences can differ significantly. We do not guarantee that our services will meet specific expectations or achieve desired outcomes.

 

4. Client Responsibility and Health Information

Clients are responsible for providing accurate and complete health information before engaging in any services offered by Durham Wellness. This includes disclosing any medical conditions, medications, allergies, or other relevant health details. Failure to provide such information may result in adverse effects, for which Durham Wellness is not liable. It is the responsibility of the client to make informed decisions about their health and well-being.

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5. Expectations of Service and Individual Reactions

Durham Wellness offers a variety of services, such as cannabis therapy, which involve personalized treatments and products. It is important to understand that every individual is different, and people may react or not react to these products and services in various ways. Clients accept all risks associated with these therapies and understand there may be a learning curve to finding the right dosage or treatment approach for their specific needs. We encourage open communication and feedback to help customize and hone the right approach for each client.

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6. Limitations of Liability

To the fullest extent permitted by law, Durham Wellness, including its employees, contractors, and agents, shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our services or website, even if we have been advised of the possibility of such damages. This includes, but is not limited to, any loss or injury caused by the use or misuse of our services, reliance on information provided, or any errors or omissions in the content.

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7. No Warranties

Durham Wellness provides its services and website on an "as is" and "as available" basis. We do not warrant that the website or any services provided will be uninterrupted, secure, or free from errors, viruses, or harmful components. We disclaim all warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

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8. Privacy and Data Collection

Durham Wellness respects your privacy and is committed to protecting your personal information. We collect and use personal data in accordance with our Privacy Policy, which outlines the types of information we collect, how we use it, and the measures we take to protect it. Information collected may include, but is not limited to, your name, contact details, health information, and payment information. We use this information solely for the purpose of providing services, processing transactions, and improving our offerings. We do not sell or share your personal information with third parties without your explicit consent, except as required by law.

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9. External Links

Our website may contain links to external websites that are not operated or controlled by Durham Wellness. We are not responsible for the content, privacy practices, or policies of any linked websites. The inclusion of any link does not imply endorsement by Durham Wellness. Clients are encouraged to review the terms and privacy policies of any external sites they visit.

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10. Changes to Disclaimer and Terms of Service

Durham Wellness reserves the right to modify or update this Disclaimer and Terms of Service at any time without prior notice. By continuing to use our website or services after any changes have been made, you agree to be bound by the revised terms.

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11. Governing Law

These Terms of Service and Disclaimer shall be governed by and construed in accordance with the laws of the jurisdiction in which Durham Wellness operates. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

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12. Indemnification

You agree to indemnify and hold harmless Durham Wellness, its employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these Terms of Service.

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13. Payment, Cancellations, and Refunds

Payment for services is required at the time of booking or before the service is provided. Durham Wellness accepts various forms of payment, including credit cards and cash. Cancellations or rescheduling of appointments must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee. Refunds are not provided for services rendered.

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14. Code of Conduct

Clients are expected to conduct themselves respectfully during their sessions. Inappropriate behavior, including harassment or abuse of staff, will not be tolerated and may result in the termination of services without a refund.

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15. Termination of Services

Durham Wellness reserves the right to terminate services to any client at its sole discretion, particularly in cases where the client fails to comply with these Terms of Service or engages in behavior that is disruptive or harmful to others.

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16. Contact Information

For any questions or concerns regarding these Terms of Service, Disclaimer, or Privacy Policy, please contact Durham Wellness

 

Terms of Service Update: Compliance with Ontario Law

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At Durham Wellness, we want to provide complete transparency about our services and the qualifications of our practitioners. It is important to note that while we offer a range of holistic wellness services, including massage, reflexology, energy healing, and other relaxation techniques, our practitioners are not registered massage therapists (RMTs) with the College of Massage Therapists of Ontario (CMTO). Our services should not be confused with those provided by regulated health professionals who are registered under Ontario law.

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Clarification of Service Scope

Under Ontario law, the title of "Massage Therapist" or "Registered Massage Therapist (RMT)" is protected and can only be used by individuals who are certified and registered with the CMTO. Our practitioners, referred to as Holistic Relaxation Practitioners, provide non-therapeutic services that focus on relaxation and well-being. These services do not involve the diagnosis, treatment, or prevention of any health conditions and should not be construed as such.

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While we may use terms such as "massage," "healing," or "therapy" to describe the nature of the services offered, please understand that these terms are used in a general wellness context and not in a clinical or medical sense. Our services are intended to promote relaxation, reduce stress, and support overall wellness but are not a substitute for professional medical care or therapeutic treatments performed by licensed healthcare providers.

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Compliance and Client Understanding

By choosing to book a session with Durham Wellness, you acknowledge and understand that our practitioners are not registered under the CMTO or any other regulatory body governing healthcare or therapeutic professions in Ontario. You agree that the services provided are for personal enjoyment, relaxation, and wellness enhancement purposes only. Any communication, representation, or information provided by our staff should not be taken as professional medical advice or treatment.

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Important Note

It is essential that clients seeking medically-related massage therapy or other regulated health services consult with certified professionals who are registered and regulated under the applicable laws in Ontario. Our team is dedicated to ensuring a safe, professional, and relaxing environment but operates strictly within the boundaries of holistic, non-medical wellness services.

By engaging in our services, clients confirm their understanding of these distinctions and acknowledge that Durham Wellness and its practitioners are not affiliated with, nor do they provide services under the regulatory framework set by the CMTO or other healthcare colleges in Ontario.